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Achieving Excellence in the Fire Service

Achieving Excellence in the Fire ServicePhysical Product

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  • About
  • Description
  • Table of Contents

Features

  • Reinforcing chapter-end activities.
    • Gives students the chance to practice applying theory to actual situations.

  • Self-assessment tools.
    • Outlines objective assessment of department achievements, and enables students to measure progress.

  • Logical format—Allows activities to build upon one another.
    • Provides students with a practical flow of formation—from general to specific, in order to facilitate instructors' lectures and students' understanding.

  • Chapter-beginning introductions and objectives.
    • Alerts students to key concepts that will be covered, and helps them organize their learning goals.

  • Chapter-end bibliographies.
    • Supplies students with sources of additional information for research by topic.

  • Lists of additional resources.
    • Offers students information on Fire Service Accreditation programs.

To remain a viable public organization, fire departments must maintain a constant focus on quality. Chief Fire Officers must continually strive to improve their department's service and cost effectiveness, while maintaining a level of excellence. Unique to this market, Achieving Excellence in the Fire Service is the only quality improvement resource developed specifically for fire service professionals. Integrating quality improvement principles into overall s management and administrative strategies, it provides comprehensive coverage from a history of system evaluation in the fire service, to quality management to strategic quality planning and much more.

Features Include:
  • Chapter-beginning introduction and objectives highlight key concepts
  • Reinforcing chapter-end activities that allow theories to be applied to actual situations
  • Self-assessment tools that outline objective assessment of department achievements

Table of Contents



1. Introduction.


2. Overview of Quality Management.


3. The Chief Fire Officer's Role in Quality Management.


4. Strategic Quality Planning.


5. Human Resource Development and Management.


6. Data versus Information.


7. Basic Methods of Data Analysis.


8. Process Management and System Results.


Appendix A. Self-Assessment of Progress.


Appendix B. Data Elements.


Appendix C. Accreditation Programs Related to the Fire Service.

Product Type: Physical Product

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